Frequently Asked Questions

Log activities regularly, mark milestones as achieved, and review the progress reports. Consistency is key — the more you track, the more personalised the recommendations become.

Progress is measured against developmental milestones for your child's age, tracking skill acquisition across speech, motor, social, and cognitive domains.

Daily practice is recommended. Short consistent sessions of 10–15 minutes are more effective than infrequent longer sessions.

Have your child's recent milestone data ready, note specific concerns or observations, and ensure you have a quiet space with stable internet.

Yes. Consultation summaries are available to download from within the app after your session.

We record appointments to make sure your child receives the best and most consistent care possible. These recordings also help us maintain quality and continue improving our services.

Improvement timelines vary per child. Consistent practice with recommended activities and specialist guidance typically shows progress within weeks to months.

Regression is normal and can happen due to illness, stress, or environmental changes. Discuss it with your Tiggie specialist if concerned.

Tiggie Consult provides accessible online guidance. While it doesn't replace in-person therapy for complex needs, it's ideal for early guidance, parent coaching, and follow-up support.

Major credit and debit cards, plus payments through the Apple App Store and Google Play Store depending on your device.

Open the app, navigate to Plans, and select your preferred plan. Follow the prompts to complete payment.

Refunds for Tiggie subscriptions are handled by the platform where your purchase was made. Refund eligibility and approval are determined solely by Apple or Google according to their policies.

Tiggie occasionally offers introductory pricing and promotional discounts. Check the app or website for current offers.

Consultation credits are visible in the app under your account or subscription section.

Consultation fees apply when you have no credits remaining. Check current pricing in the app or contact support.

Payment failures can be due to insufficient funds, expired card details, or bank restrictions. Update your payment method and retry, or contact support.

Billing history is available in the app under Account Settings or through your App Store / Google Play account.

Duplicate charges can occur due to payment processing delays. Contact your bank or Tiggie support immediately if you see unexpected charges.

To upgrade your plan, open the app and navigate to the Manage Subscription section from your profile account settings. You will be able to view the available subscription options, such as Free, Premium, or Plus, along with the features included in each plan.

Cancel or pause through your App Store or Google Play subscription settings. Changes take effect at the end of your current billing period.

Yes. Add other caregivers through the Circle of Support feature, allowing family members or therapists to access and contribute to your child's profile.

Only you and people you explicitly add to your Circle of Support can access your child's data. Tiggie follows strict privacy practices.

Yes. Create separate child profiles within the same account for each sibling, each with their own personalised milestone tracking and activities.

Try introducing activities at a calm time and make them playful. If the issue persists, discuss alternatives with your Tiggie specialist.

Go to your child's profile and tap "Edit" to update their details, including age, developmental concerns, or other information.

You can do this directly from within the app by going to your profile and locating the delete account button. Once your account is deleted, your data will no longer be accessible.

Yes. Tiggie AI Chat answers general child development questions and activity guidance. For personalised advice specific to your child, a specialist consultation is recommended.

Tiggie AI is built on evidence-based developmental frameworks. While helpful for guidance, it is not a substitute for professional assessment for complex concerns.

Use Tiggie AI for developmental questions and activity guidance. Use Customer Support for account issues, billing queries, or technical problems.

Open the app, go to the Chat section, and tap "New Conversation" to start a fresh session.

Your chat history is accessible from the Chat section. You can search through previous conversations or delete individual chats from the history view.

The Circle of Support lets you invite trusted caregivers — grandparents, teachers, or therapists — to view and contribute to your child's development profile, creating a collaborative support system.

Go to your child's profile, select "Circle of Support", and tap "Add Member". Enter their email address and assign their role. They'll receive an invitation to join.

This may occur if your child's age moved past a milestone range or there was a sync issue. Try refreshing the app or contact support if the problem persists.

On the login screen, tap "Forgot Password" and enter your registered email. You'll receive a link to reset your password.

Check your credentials, ensure a stable internet connection, and restart the app. If the issue continues, contact Tiggie support.

Ensure you have a stable internet connection, close and reopen the app, and check for available updates. If the problem persists, contact support.

Yes. Tiggie is designed to be simple and intuitive for all parents. Our support team is happy to guide you if you need help getting started.

Check that notifications are enabled for Tiggie in your device settings and verify notification preferences within the app.

Visit the App Store or Google Play Store, search for Tiggie, and tap "Update" if available. Keeping the app updated ensures the best experience.

Yes. Tiggie is fully online — as long as you have a stable internet connection, you can access all features from anywhere in the world.

Tiggie aims to respond to all support tickets within 24 hours during business days.