Terms and Conditions

1. Agreement

These Terms and Conditions ("Terms") govern your use of the Tiggie mobile application, website, and related services ("App," "Platform," or "Service"), operated by Tiggie Kids Pte. Ltd. ("Tiggie," "we," "our," or "us").

By accessing or using the App, you agree to comply with and be bound by these Terms, our Privacy Policy, and any additional terms referenced herein. If you do not agree, please discontinue use immediately.

We reserve the right to modify these Terms at any time by posting updates on the App or website. Continued use of the App after any change constitutes your acceptance of the revised Terms.

Tiggie reserves the right to automatically apply software updates and security patches to the Service, including the Websites and Apps, at any time and without prior notice or consent from users. By using the Service, you acknowledge and agree that such updates and patches may be applied automatically and are necessary for the continued security, functionality, and performance of the Service.

2. Purpose and Nature of the App

Tiggie is an AI-driven, home-based intervention platform designed to support caregivers and parents of children with developmental needs.

The App provides:

• AI-generated recommendations, educational content, and home-based activities;
• Progress tracking and reporting; and
• Optional access to teleconsultations or third-party professional services.

3. Eligibility and User Accounts

To use the App:

• You must be at least 18 years old and legally capable of entering a binding agreement.
• Parents or legal guardians may create child profiles within the App and consent to data collection and use on behalf of their child.

You agree to:

• Provide accurate registration details,
• Maintain confidentiality of your login credentials, and
• Notify Tiggie immediately of any unauthorized access or breach.

Tiggie reserves the right to suspend or terminate accounts for non-compliance with these Terms.

4. Caregiver and Child Data Access

Parents or legal guardians may authorize caregivers, educators, or therapists to access certain information about the child's developmental activities through the App.

By granting such access, you:

• Confirm that you have the legal right to do so,
• Accept responsibility for authorized users' actions, and
• Indemnify Tiggie against any misuse or breach arising from such access.

You may revoke caregiver access at any time through the App settings.

5. Use of the App

You agree not to:

• Copy, modify, distribute, or exploit the App or its content without prior written consent;
• Upload or share illegal, offensive, or infringing content;
• Attempt to hack, reverse engineer, or interfere with the App's functionality;
• Use the App to collect or share data unlawfully.

Tiggie may remove content or suspend accounts that violate these Terms or applicable laws.

6. Intellectual Property Rights

All intellectual property rights in the App, including text, images, videos, software, AI algorithms, and other content ("Content"), are owned or licensed by Tiggie. You may access and use content solely for personal, non-commercial purposes. You must not reproduce, distribute, or create derivative works without prior authorization.

"Tiggie" and its logo are trademarks of Tiggie Kids Pte. Ltd.

7. AI-Generated Content and Limitations

Tiggie uses artificial intelligence ("AI") to generate personalized recommendations, guidance, and developmental activities.

You acknowledge and agree that:

• AI-generated content is based on algorithms and general developmental frameworks;
• It is not a substitute for professional diagnosis, therapy, or individualized medical care;
• Accuracy cannot be guaranteed, and outcomes may vary between users.

Tiggie disclaims all liability arising from reliance on AI-generated advice or suggestions.

8. Data Protection and Privacy

Tiggie collects and processes data in compliance with the Personal Data Protection Act 2012 (Singapore) and relevant children's data protection standards.

For children under 18, verifiable parental consent is required before any personal data is collected or processed.

Data collected may include:

• User registration details (parent/caregiver and child profiles);
• App usage and progress data;
• AI analytics and recommendations history.

Tiggie will not sell personal data. Aggregated or anonymized data may be used for product improvement, analytics, or reporting to funding partners (e.g., raiSE Singapore, Tote Board).

Please refer to our Privacy Policy at tiggiekids.com/privacy-policy for full details.

9. Third-Party Services

The App may integrate third-party tools (e.g., payment gateways, teleconsultation platforms, or AI service providers).

Tiggie does not control or endorse third-party services and shall not be liable for:

• Service interruptions, errors, or losses arising from third-party systems;
• Data handling practices of external providers.

Users are encouraged to review third-party terms before engaging such services.

10. Fees, Subscriptions, and Payments

Some App features may require paid subscriptions or purchases.

By subscribing:

• You authorize recurring billing as per your plan until cancelled;
• You agree that fees are non-refundable except where required by law or in cases of proven service failure or material non-performance by Tiggie;
• Payments are processed by authorized third-party gateways subject to their own terms.

All fees for paid licenses or subscriptions are non-refundable, except in the event of material non-performance by Tiggie. Fees are due within thirty (30) days of the date of invoice. Any amounts not paid when due may be subject to a late fee at the maximum rate permitted by applicable law, calculated from the due date until paid in full. Refunds will only be issued in cases of material non-performance by Tiggie, unless otherwise required by law.

11. Medical and Educational Disclaimers

You acknowledge that:

• The App is not a medical device;
• AI-generated or therapist-provided content via the App is for guidance only;
• Tiggie and its affiliates do not provide medical diagnosis, prescriptions, or emergency services.

For urgent or medical concerns, please consult a qualified healthcare provider immediately.

12. Limitation of Liability

To the fullest extent permitted by law:

• Tiggie provides the App "as is" and "as available," without warranties of any kind;
• Tiggie shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of or inability to use the App.

13. Indemnity

You agree to indemnify and hold harmless Tiggie, its officers, directors, employees, agents, and partners from any claims, losses, damages, or expenses (including legal fees) arising from your:

• Violation of these Terms;
• Misuse of the App or AI-generated content;
• Unauthorized access or data disclosure.

14. Termination

Tiggie may suspend or terminate access if you:

• Breach these Terms or applicable laws;
• Engage in misuse or fraud;
• Cease to meet eligibility criteria.

Upon termination, your right to access the App ceases immediately. Certain clauses (including IP rights, indemnity, and limitation of liability) shall survive termination.

15. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of Singapore.

Any dispute shall first be resolved amicably. If unresolved, it shall be referred to confidential arbitration in Singapore in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (SIAC).

16. Contact Us

For questions, feedback, or privacy-related requests: